Help & support.
Need a hand with your account, a project inquiry, or a past payment? Start here.
Email supportAccount & sign-in
Sign in with your connected Twitch or Kick account. Use the same provider as before to find your existing account and inquiries. Eligible customer sessions can remain signed in for up to 30 days; clearing cookies, provider revocation, or expired access may require another sign-in. Sign out on shared devices.
Project inquiries
Open Work With Me to discuss a project and read private replies. Community members can use their existing account. No Twitch or Kick account? Choose Continue as Guest and verify your email before sending an inquiry.
Returning guests can choose Recover inquiry access and verify the same email used for their inquiry. Guest verification does not unlock conversations owned by a community account.
Guest verification codes
Enter your eight-digit email code in the browser where you requested it. Codes expire after 20 minutes, work once, and have limited attempts. Check your email address and spam folder. If the code is expired or rejected, request a new one and use the latest email. Avoid repeated requests in a short time.
Verified guest access lasts up to 24 hours within your browser session. If access ends, recover it through Work With Me. Never share your code with anyone, including support.
Playback help
Make sure you are signed in, then reload the player or try another available source. A catalog listing does not guarantee that a title or external player is available. External players may show ads or open other pages; do not enter passwords or payment details on unexpected pages.
When reporting a problem, include the title, source name, device, browser, and a screenshot with personal details hidden. Do not send a sign-in callback URL, session cookie, or verification code.
Past payments & refunds
Website checkout and paid Movie Lounge passes have been retired. No payment is required for current customer access. For help with an earlier purchase, email support with the payment provider, transaction reference, date, and amount. Never send full card details.
Contact support
Email [email protected] with a short description of the issue and the relevant account username or inquiry reference. For project discussions, use your private inquiry thread. Response times may vary.
For data access, correction, or deletion requests, see the privacy policy. See also the terms of use.