Past payments & refunds.
Website checkout and paid Movie Lounge passes have been retired. This page remains available for help with earlier transactions.
Last updated October 18, 2026
Past purchases
No payment is required for current website customer access. This website no longer sells viewing passes or starts automatic pass renewals. Older prices and checkout instructions are not current offers.
For an earlier contribution or pass purchase, we review the transaction and the terms presented at the time. Retiring checkout does not erase past transactions or remove applicable consumer rights. Separately agreed development services follow their written project agreement and applicable law.
Request help
If you paid twice, were charged incorrectly, or did not receive the access described at purchase, email [email protected]. Include the payment provider, receipt or order reference, payment date, amount and currency, and a short description of the issue. We may need to verify the transaction before discussing private payment information.
Do not send full card numbers, passwords, verification codes, session cookies, or sign-in links. Hide unrelated personal information in screenshots. For account or inquiry help unrelated to a payment, visit Support.
Review & processing
Requests are reviewed against the transaction details, the terms applicable at purchase, payment-provider procedures, and applicable law. Sending a request does not itself process a refund. We will explain the outcome or any additional information needed.
Any approved refund is handled through the relevant payment provider where available. Processing times and the date funds appear depend on the provider and payment method; we do not promise a fixed processing time. For a provider-managed recurring payment, use the provider's subscription controls or support to manage it; website checkout retirement does not cancel a separate provider subscription.
Your rights
This page does not limit rights or remedies available under applicable consumer protection law. Payment-provider procedures do not replace those rights. For provider help with a historical Buy Me a Coffee or Whop transaction, use the support options on your original receipt or verified provider account.
You can also consult the DTI consumer guidance. See our privacy policy for information about payment records and privacy requests.